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CS Support
You can contact support by email at
support
AT
cs
DOT
usfca
DOT
edu
Make sure to CC support in all your subsequent replies! System Administrators
Colin Bean, Harney Science Center 539
Alex Fedosov, Harney Science Center 539 Hours: Monday-Friday 10:00 am - 6:00 pm Frequently Asked Questions Accounts
Lab Machines
Other
Q: I am a new student. How do I get an account? A: If you enroll in a CS course, an account will be created for you automatically. Note that the CS account is separate from your main USF account -- the regular USF accounts do not work on CS machines. If you have not yet registered, but need to use your account in a CS class, e-mail
support AT cs DOT usfca DOT edu
or visit the CS Systems
Administrators in HR 539 or HR 544.
Q: Which machines can I login to? A: As a CS student, you can make use of any machine in the following labs: Harney 235 (Kudlick classroom) or Harney 530 (PC Lab). Q: I was able to log in earlier but now I can't login anymore! A: In 99% of the cases, this is due to your account being over quota. (i.e. you are using up too much disk space or you have too many files.) Even though you cannot login in GUI mode, you can still login in text mode (or using ssh) and delete files. Boot into Linux, press CTRL-ALT-F1, and type in your user name and password. (Or ssh into
stargate
.)
If you are able to get in, type "
quota -s
" and press ENTER.
Check your stats. If you are indeed over quota, delete some files and try
logging in normally. If you are still unable to login in
text mode, or your quota is fine, please contact support staff for help.
Q: So what's the deal with Mac passwords? A: For technical reasons, Macs cannot use your existing Windows/Linux password for authentication. Likewise, Windows cannot use your Mac password. Linux, in fact, can use either one. This unfortunately means that you end up with two paswords -- one you use for Windows and Linux, and the other one you use for Mac and Linux. The easiest thing to avoid confusion is to use the same password for both. If you have never changed your password on a Mac, it is most likely still set to the last six digits of your student ID. Q: How can I reboot HR 235 machines? A: You can reboot them over the web here . Use your CS username and password to log in. This will also turn on a machine if it has been turned off. Q: Where can I get more paper for the printers? A: In the CS office. (HR 545) Sorry, but if you run out of paper in the middle of the night, you will have to wait until morning. Q: How do I login to CS machines from home? A: To access CS machines from home, connect to
stargate.cs.usfca.edu
via ssh, and from there on, to any
available lab machine to work on your assignments.
Under Windows, we recommend using SecureCRT or PuTTY . Q: How can I transfer files to/from home? (Where is WebFTP?) A: WebFTP is rather buggy and thus is not being used anymore. To transfer files to/from your machine at home, we recommend using:
stargate.cs.usfca.edu
using your
CS username and password.
Q: What is my quota? How do I know if I am over the limit? How do I free up space? A: The quota for students is as follows:
To find out your disk usage, log in to Linux, type
quota
and press
ENTER.
If you need to free up space, we suggest that you first empty your browser's cache, which in 99% of the cases solves the problem. Q: How do I change my password? A: To change your Windows/Linux password: log in to Linux. Open up a terminal, type
passwd
, press ENTER, and follow the
prompts.
Q: How do I access my Subversion (SVN) repository? A: First of all, your repository is created automatically if the instructor requests it for the class. If none of your classes use Subversion and you want to make use of it, please e-mail support to have your repository created. The URL for your repository is https://www.cs.usfca.edu/svn/<username> Use your CS username and password to log in. Note that you must use your Mac/LDAP password to access it. See this FAQ entry for more info on passwords. Q: I have some files on my Desktop in Windows. Can I get to them from Linux or Mac OS X? A: Yes, they are actually located in your home directory in the
.ntprofile
subdirectory.
Q: I am trying to run IntelliJ IDEA on OS X, but it keeps asking me for the registration key. A: The first time, you need to start it by typing
idea.sh
at the
shell prompt in OS X. This will set up the registration key. From then on, you
will be able to start it by clicking on the application icon.
Q: I want to put up a web page. How can I do that? A: Place your HTML files in the
/home/web/<username>
directory under Linux or on the W: drive in Windows. The files will
be accessible under
http://cs.usfca.edu/~<username>
Q: How do I check my CS e-mail? A: Our CS mail is now hosted through Google. You can log into
mail.cs.usfca.edu
with your CS credentials.
Q: How do I forward my CS e-mail to another address? A: You can change your forwarding settings through the Google mail interface (see above). Q: How do I sign up for class mailing lists? A: You can see what lists are available on the main groups page . Pretty much every course has a mailing list, so you should subscribe to the mailing lists for the courses you are taking. There are also some special interest mailing lists you may want to join. All CS students should also subscribe to the Students group to receive news, announcements, employment and internship opportunities, etc. Q: How do I submit my projects? A: In most cases, your instructor will ask you to submit your project by putting it into a so-called submit directory. This is a special directory that can only be accessed by you, the instructor, and the TA, if any. Each class has its own submit directory. You can find your submit directory for a particular class under
/home/submit/<
class
>/<
username
>
under
Linux and Mac OS X or
S:\<
class
>\<
username
>
under Windows.
Q: Is it true that I can get free Microsoft software? A: Yes, with restrictions: you can only use this software for your school work. You can download it from this site . Contact support for access. (See above for contact info.) Your username and password will be sent to your CS e-mail address. Q: Can you install Linux on my laptop / home computer? A: Since repartitioning your laptop and installing Linux is a difficult task, we have created a VMware Linux image that you can use. Run it in the free VMware Player or VMware Workstation, if you already have it. Download the image here (2.7 GB). Use your CS username and password to download. You cannot login to the VMware image with your CS account. Instead, you will need to log in as root and create an account for yourself. Q: I need to buy a laptop. Do you have any recommendations? A: If you want to run Linux, we recommend IBM ThinkPads (expensive but worth it) or Dell laptops (the University standard.) We've had the most successes with these two. |
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